Shipping Policy

Order Processing

• All merchandise orders are processed within 3-5 business days (excluding weekends and holidays).

• Orders are fulfilled by Printful, and processing times may vary depending on their policies.

• You will receive an email confirmation with tracking details once your order has shipped.
   

Shipping Methods & Delivery Time

• Shipping options and estimated delivery times are determined by our third-party vendor.

• Estimated delivery time is 7-10 business days, but actual delivery may be affected by weather, carrier delays, or high order volume.

• International shipping may be available, but customs processing and duties are the buyer’s responsibility.
   

Shipping Fees

• Shipping costs are calculated at checkout based on destination, weight, and carrier rates.
   

Lost, Delayed, or Damaged Shipments

• Once an order has been shipped, ThePorcelainMasquerade is not responsible for delays or lost packages.

• If your package is lost or significantly delayed, please contact the carrier directly using the tracking information provided.

• If an item arrives damaged, please contact us within 7 days at info@theporcelainmasquerade.org with photos and a description of the issue for possible replacement.
   

Returns & Exchanges

• Because we use a third-party vendor, returns and exchanges are subject to their policies. Please refer to Printful’s return policy at printful.com for details.

• If an item is defective or incorrect, please contact us, and we will assist in resolving the issue.